Contact Center SIP Trunks Part 1 — Reducing Costs and Improving Call Control...
Cisco has partnered with several outsourced vendors over the years for initial handling of many front-line calls and general information inquiries. Connecting these vendor environments into a single...
View ArticleContact Center SIP Trunks Part 2 — Reducing Costs and Improving Call Control...
In my first blog I described how Cisco IT is interconnecting our outsourced Contact Centers using SIP trunks, replacing the more costly (and less effective) PSTN trunks. In our first round of SIP...
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